Bella The Virtual Hotel Agent Delivers 100% Accurate Understanding of Guest Needs with New Feature, Precise Guest Insight



Bella The Virtual Hotel Agent Delivers 100% Accurate Understanding of Guest Needs with New Feature, Precise Guest Insight


Travel prospects;

Hotel managers constantly strive to anticipate the needs and concerns of their guests as they strive to make their hotels more welcoming and welcoming. This task has just been made easier with the introduction of a new tool provided by Bella™, The Virtual Hotel Agent™.

Bella is an advanced AI-powered voice bot that can answer up to 60% of calls currently handled by front desk staff, simultaneously improving hotel profitability while providing improved customer service. Bella represents a creative and effective way for hotels to address post-pandemic staffing challenges and reduce fixed salary costs.

Bella’s new tool is called Precise Guest Insight™. When guests call Bella to ask questions about the hotel, Bella anonymizes the caller’s information and collates the questions for hotel management, providing an instant and 100% accurate picture of why guests contact the hotel.

“Having this trusted source of information allows management to improve internal and external communication,” says Kimberly Berry, Director of Digital Business Development for the Bella team. “This allows hotel management to answer these questions before the guest needs to spend time searching for an answer.”

The difference between Bella and other voice robots such as Siri or Alexa lies in its power to understand more precisely the question asked by the hotel guest. Bella was programmed with a new model of natural language understanding software based on human conversations, which allows her to understand what customers are asking and provide the right answer. It can work in virtually any language and APIs are being developed to connect it directly to hotel software systems.

Bella’s voice can be created using any voice talent the customer chooses. Bella is programmed and deployed by experts from the Travel Outlook hotel contact center.

About Bella™, the Virtual Hotel Agent™:

Bella is an AI-powered virtual call center agent that represents the next generation of voice robots designed specifically for the hospitality industry. Bella was programmed using a revolutionary approach to voice robots, a system built from human conversations. Using social media, chat rooms, and movie dialogue, Bella learns from billions of casual human conversations to understand human inflections and multi-turn requests. This revolutionary approach means Bella understands callers no matter what they say, when they say it or how they speak. Bella can answer FAQs specific to your property, understand multiple languages, route calls, send follow-up text messages, and more.

About Travel Outlook Premium Hotel Call Center:

Given its progressive approach to the voice channel – in terms of performance, training, transparency, testing and the tools used to measure performance – Travel Outlook Premium Hotel Call Center has become the premier voice booking team in the hotel. Travel Outlook’s list of valued clients includes Viceroy Hotel Group, Curator, Outrigger, KSL Resorts, Proper Hospitality Group, Pacific Hospitality Group, Highgate Hotels, Atlantis, The Irvine Company, Catalina Island and many more. The Travel Outlook team and approach increases sales conversion and helps create more effective voice communication between hotels and their guests, resulting in better social scores in addition to increased channel revenue vocals. www.traveloutlook.com.

For more information:

Kimberly Berry, Director of Digital Business Development
Travel Outlook Premium Hotel Call Center
kimberly.berry@traveloutlook.com | Office: 800-745-9910 | Mobile: 505-364-3807

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