Bad guest behavior has exploded at Walt Disney World Resort since Disney Parks reopened during the COVID-19 pandemic. Earlier this month, a fight at the Magic Kingdom left one person hospitalized, three arrested and two families banned from the parks.
Now, a former entertainment cast member and current Walt Disney World Resort travel agent is speaking out against disturbing behavior on TikTok:
Magical ruiners are not welcome here #disneyworld #disneyadult #travelagent #disneycreator #vacation
♬ original sound – Jill Beignet
Jill, @disney_beignet, calls the behavior “out of control”.
“Guests break the rules, make a mess, and are generally rude and obnoxious to cast members and other guests,” Jill says.
Additionally, Jill worries that social media is encouraging more and more guests to post interactions with characters and cast members on social media, “which can cause them to lose their jobs even if they don’t do anything wrong:”
“I’ll say it as nicely as possible. While on your Disney World vacation, if you plan on standing in line, yelling at other guests, blatantly disobeying safety rules, or just generally putting yourself at risk for Cast Members who are already overworked and underpaid, I don’t want you as my client. And please also unsubscribe from this channel.
One of Jill’s nearly 55,000 followers asked her to clarify why it was a bad idea to post videos of cast members and character performers from Walt Disney World. She posted this follow-up video:
In response to @glitterpinkparks Disney actors are human beings #disneyworld #disneyland #disneyadult #disney #familyvacation
♬ original sound – Jill Beignet
“Disney World character performers were fired because they went viral for doing amazing work,” says Jill. “…Part of the reason is that even though Disney characters are syndicated, Disney still considers them quite expendable. I mean, there’s a million other people who would love to do that job, so if you cause trouble in any way to society, you just aren’t worth it.
Even if a character interaction goes viral because it’s overwhelmingly positive and wonderful, entertainment cast members can be fired if a manager sees the video and feels “she broke a rule or it doesn’t.” was not in character”.
Related: Disneyland Cast Members Describe Skipping Meals, Sleeping In Cars & Doing Sex Work To Survive
Jill explains that a few years ago a Peter Pan performer at Disneyland Park went viral for being fantastic with guests. He became so popular online that guests came to Disneyland Resort just to see him play Peter Pan.
“So if anyone else was Peter Pan that day, they would get mad and complain. It became enough of an operational problem that he was fired or Disney insisted he quit or be fired. It’s not entirely clear,” says Jill.
That doesn’t mean you have to keep your magical Disney Parks vacation videos all to yourself, says Jill:
“If your family has an amazing encounter with Mickey or Cinderella, you can post it on social media. But make sure the privacy setting limits its visibility to your friends. Because at the end of the day, everyone in the Disney cast are people. They have lives and families, and those jobs are how they support themselves.
At the end of her TikTok, Jill reminisces about her time performing Walt Disney World characters during her Disney College program. She says she “would do it again in a heartbeat.”
Related: Disney Cast Member Argues With Snake As Magic Kingdom Guests Watch
“But I was constantly anxious and worried about losing my job because of an interaction.”
Do you think Guests should publicly post videos of Disney Parks Cast Members?
Please note that the story described in this article is based on the personal experience of visitors to Disney Parks. No two guest experiences are the same, and this article does not necessarily reflect Inside the Magic’s personal views on Disney park operations.