SOMERSET, NJ, April 26, 2021 (GLOBE NEWSWIRE) – Guest supply, a Guest worldwide company and 100% subsidiary of Sysco Company (NYSE: SYY), and Volara, the leading provider of voice assistant solutions for hotels, today announced a partnership to bring Google for Hotels to U.S. Guest Supply customers. Budget-conscious rate plans allow hoteliers to differentiate their property through the contactless customer experience of the Google Assistant. The smart basic contactless solution is packed with hospitality features and is available for a modest all-inclusive purchase cost per unit or billed at an affordable monthly rate per room. The voice command feature provides a contactless means of accessing customer services and amenities. The Google Nest Hub does not have a camera and, when delivered to the hotel, does not record or store audio interactions.
With the simple “Hey Google” voice command, guests can set a wake-up call, speak with reception, get a recommendation, or request that an item be brought to their room. The base solution also interfaces with the personal devices of guests playing media through the bluetooth speaker with rich sound. Weather, area attractions, restaurants and more are just a “Hey Google” away. Hoteliers can select additional upgraded and customizable a la carte options as well as full integrations with a wide range of industry-recognized hotel systems and applications.
“Our partnership with Volara to bring Google for Hotels to our US customers is an exciting step for Guest Supply,” said Sandy Romoser, president of Guest Worldwide. “Google’s contactless technology greatly improves the customer experience and is an effective tool for hoteliers. Guest Supply is committed to providing a full suite of solutions to equip hoteliers with the right tools to build guest confidence and convenience at this critical time in our industry.
“Thanks to Google’s partnership with Volara, the launch of Google for hotels in 2020 has proven to be a central element of customer service at major hotels,” noted Sarah Thomson, Global Enterprise Business Development for Devices and Services at Google . “We are delighted with this new partnership between Volara and Guest Supply which will bring this innovative product to Guest Supply customers. We see great opportunities for hoteliers to thrive as the industry transforms and transcends the challenges of the past year. “
“Volara is delighted to partner with Guest Supply to distribute our joint solution with Google to hoteliers across the United States,” said David Berger, CEO of Volara. “The power of Google’s leading smart display hardware – unmatched in the market for protecting customer privacy – coupled with Volara’s proven management interface, conversation models and integration hub – has a demonstrable impact on hotels managing guest requirements for contactless stays during this pandemic. As we bring this solution to many other hotels through our partnership with Guest Supply, we anticipate it will become standard guest room equipment at properties seeking to lead the industry in take-back.
About catering for guests
Guest Supply is part of Guest Worldwide, a wholly owned subsidiary of Sysco Corporation. The company has been a leading supplier of hospitality products to the accommodation industry for over 40 years with more than 30,000 products sold in over 25,000 well-known chains and independent properties around the world. Distribution and purchasing resources are strategically located in the United States, Canada, Europe, Asia and the Middle East, ensuring superior product selection and availability, as well as a quick and efficient response to respond to virtually any need. For more information, visit www.guestsupply.com.
Volara is THE provider of personalized voice solutions for the hospitality industry. It is the primary partner of Google Assistant’s full-service interpreter-mode translation solution and Google’s hotel solution. Volara’s proprietary software creates a hotel business tool on top of the leading smart speakers and natural language processing platforms. Volara’s hassle-free implementation and support ensure seamless execution of voice assistant solutions. Volara’s proven best practices ensure high usage rates and an optimal customer experience that creates personal and remarkable engagement with customers. Volara is today the largest manager of voice assistant solutions in hotels and more than 10 million people have used voice solutions powered by Volara.
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