Supply chain issues and staff shortages impact shore excursions


Speaking at Seatrade Cruise Global, Miami during ‘ The changing dynamics of post-pandemic shore excursions,” he said, “There are not enough buses; many of them have been idle for two years and due to supply chain issues, companies cannot get new parts.

On the lack of staff, Virginia Quintairos, Global Business Development Manager at Intercruises, said: “We have coaches in our destinations, but we don’t have drivers. Some went to work in public transport companies.

Noted Denise Clark, hospitality and tourism professional, “Some excursions no longer exist or cannot handle the capacity [of cruise passengers].’

Technology

Technology was mentioned as a key way to enhance the shore excursion experience with Rinat Glinat, COO, Venture Ashore says, “Technology offers a huge opportunity…to learn more about customers before they get there [to destinations]… design [shorex] products and putting people on them the right way.

Glinat then highlighted the mobile application Guidepost, which is “like Uber for tourist guides”. It allows passengers to locate their guide on a map, giving them the freedom to split from a group tour if they wish.

Quintairos agreed with the concept of mass customization, saying, “We’re going to be able to customize [shore excursions]…Technology is going to bring us some very good opportunities on how we can respond to customer preferences…’

Outlook

Elena Vlad, Director of Shore Excursion Product Development and Operations, Holland America Group, told session moderator Shannon McKee, President of Access Cruise Inc., “We’re trying to focus on less, c is more,” Burleton agreeing, “We need to slim down the portfolio of offerings. He added that “customized travel and small-group tours are areas we intend to expand.”

On health and safety, Glinat said, “We have a lot of standards in place to make passengers feel safe,” Burleton responding, “We will never compete with health and safety.”

Vlad concluded, “We have to be the change we want to see; from now on, no more challenges.

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