Scott Brynes was our special guest on our bi-monthly Supply Chain Digital Live LinkedIn Live, where we discuss and analyze supply chain issues, for the benefit of our 75,000 LinkedIn followers. Brynes discussed JAGGAER’s recently announced strategy shift, Autonomous Commerce – a form of autonomous platform for buyers, suppliers, IoT technology and partners.
Past successes always leave clues, which is why Autonomous Commerce (AC) has its roots in the consumer commerce revolution of a few years ago. It transformed the way consumers purchased goods. It gave us better prices and service, as well as more choice – and it was all due to a fundamental change in the business model.
Business leaders have realized that they cannot solve today’s disruptive problems by applying incremental changes to a business model whose time is probably over.
So, with AC, we’ve given them a way to apply the same principles of the consumer commerce revolution to enterprise commerce. It gives enterprise buyers a much wider choice and opens up their sourcing options by putting 5 million suppliers on a single enterprise commerce network.
AC intelligently matches buyers based on information in their profile. What products do they need? When do they need it? Where is their warehouse and markets located? What is their manufacturing capacity? What are their ESG certifications? All of these factors, and more, enable laser-guided pairing decisions.
It’s added value, so people are very receptive to it. Thus, AC is based on AI machine learning, which autonomously performs a large number of repetitive tasks. what people had to do before. This frees them up to do more high-value strategic work.
It’s similar to the effect automation has in warehouses. Look what Amazon has done. They have robots in their warehouses that pick, pack, and ship. There are all kinds of tasks in the source-to-pay world that have similar repetitive tasks that can be automated with AI and machine learning.
Sure. Change can never just be outward looking – it’s not just about how your customers do business that you seek to transform. By doing so, you are also transforming yourself as a business.
Change is about evolution, not revolution. Nothing will ever happen overnight. In 2019, as a leadership team, we came together and refined our vision for self-driving commerce. Then we mapped out a roadmap on how to get there. It was a very specific roadmap, with products and requirements at each phase of the journey. Now, we’re finally getting to the point where we’ve released enough of these solutions that we’re confident enough that most are there.
It’s not just a marketing strategy. There are a lot of real products in there that have been rolled out. They are alive and generating value, and that is why we launched the strategy.
We’ve had clients – very large manufacturing companies, for example – who need solutions around sourcing, supplier management, and category management. They pulled us in and told us the AC was just what they needed. So he was very well received.
Yes. We’ve worked with suppliers in the ESG space – people like EcoVadis. Then there are those in supply chain risk, which are developing really deep functionality – the kind our customers want access to.
Extensibility is an important part of what we bring to market. Our solutions are integrated with many partner applications. So when customers want to use them, they just activate them and go.
Staffing is one of the main topics of conversation we have with customers right now. The Great Resign has a very real impact on business. In many cases, businesses simply don’t have the manpower to perform all of the functions necessary to execute their business plan. Also, when hiring new people to replace those who have left, how do you shorten the onboarding time?
So AC – with its machine learning and robotic process automation – helps because it can mean a business doesn’t need so many people anymore.
And in terms of integration, AC can help provide contextual guided help. He can guide a new carpenter through tasks that will help him accomplish his job.
- LinkedIn Live takes place every other Thursday at 2 p.m. GMT, on Supply Chain Digital’s LinkedIn page.