Why Franchise Owners Are Suing Former Subway Business Development Officer

When approached for comment, a representative from Subway told Mashed, “Subway is on a multi-year transformation journey to improve in all aspects of our business and build a better metro under the leadership of a new one. management team. As part of our transformation, we ‘evolve from a development-driven organization to an experience-driven organization, with the goal of improving the customer experience and restaurant operations to increase traffic and increase profitability. of our franchisees. “

“This includes an increased focus on training and operational support for our franchisees, and in some markets, the evolution of our business developer model and the adoption of a traditional franchisor / franchisee model,” said the representative continued. “Subway is proud of its diverse network of franchisees. Our current recruiting strategy is aimed at attracting experienced franchisees with business acumen and providing them with the tools and support necessary to grow their business and ensure their long-term success.

Only time will tell what happens with this Nevada-based lawsuit, but it looks like he may have the power to open the floodgates that lead to more lawsuits. the New York Post reports that a franchise lobby group has started to explore the case, asking the FTC to look into allegations of abuse against Subway and other chains, including 7-Eleven. In the meantime, this case has the potential to turn Subway’s business practices upside down. If the complainants come out on top, the sandwich chain may need to adjust its internal workings to better serve franchisees.

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