Customer Service Agent | Hawaiian airlines

Link to apply:*31B806B4533924A8

Start your aviation career with Hawaiian Airlines at Kahului Airport!

As a Customer Service Agent with our Kahului ‘ohana, you will:

· Earn $15 per hour with pay raises (as per collective agreement),

· Acquire new skills by participating in our PAID training courses, and

· Receive a $3,500 signing bonus after completing training for the Airport Customer Service Agent – Kahului position

Apply below with your CV TODAY!

Schedule of interviews

Applicants who apply to this application may be considered for the interview process below. The interview process includes the following:

· A 60-minute group video interview

· A final 30-minute video interview

Candidates who pass the interview process may be invited to paid classroom training in Honolulu. The training is 10 weekdays, 8 hours a day.

Job Overview

Our guest service agents provide our customers with an authentic Hawaiian hospitality experience by working at the counter and at the door.

Our top customer service agents have exceptional communication skills, thrive in a fast-paced environment, and are ready to lend a helping hand.

Watch a brief two-minute video to learn more about the position.

Compensation and Benefits

This position is covered by a collective agreement and the salary for this position is $15.00 per hour.

Medical, dental and vision benefits are provided in accordance with the collective agreement and may not be available for all positions.

Working hours

In accordance with the collective agreement, working hours are allocated according to seniority. New employees are assigned their initial shift based on operational needs and must be able to accept any shift.

Working hours are established, 5 days on, 2 days off. Shifts do not change unless there is an operational need.

Part time is 5-6 hours per shift and full time is 8 hours per shift. Part-time employees can be extended to full-time depending on operational needs. Part-time shifts are scheduled 5 days a week. Depending on operational needs, you may be required to report to work earlier and/or work beyond the scheduled end time.

If you don’t live on Maui

If you are hired, depending on operational needs, you will be required to report to work early and/or work beyond the scheduled end time. Those planning to fly to or from work would have difficulty showing up early, which is an availability restriction. It would be difficult for us to consider you and encourage you to monitor our careers website for an opportunity based on your desired workplace.


Minimum requirements

· Legally authorized to work in the United States

· at least 18 years old

· Possess at least a high school diploma or equivalent education

· Valid driver’s license issued in the United States (driver’s license and provisional driver’s license not allowed)

· Ability to lift up to 70 lbs. when checking in guest bags

· Ability to accept any assigned shift

· Ability to perform a pre-employment drug test and, if hired, a random drug test

· Ability to perform comprehensive background checks and fingerprinting to meet company security requirements and obtain various clearances to work at the airport (AIDS, Customs, USPS where applicable)

· No visible body art. Visible is considered to be anything seen while wearing a standard piece of Hawaiian Airlines uniform (shirt or short-sleeved blouse), including but not limited to the neck area and above, any area visible with arms raised overhead, or any area visible when in a squatting position. Covering tattoos with makeup, bandages, or wearing a long-sleeved shirt under the standard short-sleeved uniform piece is not acceptable.

· Must provide proof of full COVID-19 vaccination by training date

Preferred qualifications

· Airline experience

· Customer service experience in the hospitality industry

About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance in each of the past 18 years (2004-2021), as reported by the U.S. Department of Transportation, and was named the No. 1 U.S. Airline by Condé Nast Traveler’s 2021 Readers Choice Awards. Consumer surveys conducted by Travel + Leisure and TripAdvisor have placed Hawaiian among the top domestic airlines serving Hawaiʻi.

Now in its 93rd year of continuous service, Hawaiian is Hawaii’s largest and oldest airline. Hawaiian offers approximately 130 flights within the Hawaiian Islands, daily nonstop flights between Hawaii and 16 U.S. gateway cities – more than any other airline – as well as service between Honolulu and American Samoa, Japan, South Korea, Sydney and Tahiti. Due to the COVID-19 pandemic, flights from Hawaii to Auckland remain suspended.

The airline is committed to connecting people with aloha by offering free meals to all passengers on transpacific routes and the convenience of no-change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawaii’s local airline, Hawaiian encourages its customers to travel pono and discover the islands safely and with respect.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at Follow Twitter updates from Hawaiian (@HawaiianAir), Become a fan on facebook (Hawaiian airlines), and follow us on Instagram (hawaiianairlines). For jobs and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines online newsroom.

· Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.

· Please see the Equal Employment Opportunity posters provided by the OFCCP here.

· The Contractor will not dismiss or in any way discriminate against employees or applicants for inquiring, discussing or disclosing their own salary or the salary of another employee or applicant. However, employees who have access to information about the compensation of other employees or applicants as part of their essential functions may not disclose the compensation of other employees or applicants to persons who do not otherwise have access to information about compensation, unless the disclosure is (a) in response to a formal complaint or accusation, (b) in connection with an investigation, proceeding, hearing or action, including an investigation by the employer, or (c) pursuant to the entrepreneur’s legal obligation to provide information. 41 CFR 60-1.35(c)

Link to apply:*31B806B4533924A8

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