Job: Customer Service Agent (Receptionist) / Front Desk Agent at Nisa Wellness Retreat


Our group had a vision to develop a healthcare institute that would combine quality medical care with luxurious hospitality services with an emphasis on healthcare services. NISA Premier Hospital was established in 1996 and quickly became the standard of excellence in health care in Nigeria.

Given our rapid growth in both medical expertise and customer service, we decided to expand our medical services to include holistic wellness that would best serve our customers and benefit healthcare services. global in Nigeria.

We have added services that we believe best encompass the holistic health of our customers and we hope to add many more specialties that continually drive our excellence as a luxury healthcare provider.

We understand that there is nothing more important than the health and safety of you and your family. This is why we are committed to providing you with modern and quality medical services in an environment of compassion, comfort and care with an extended holistic wellness retreat in the heart of Abuja.Job Summary

We are currently seeking the services of a well-trained, experienced and qualified Front Desk Agent to join our team of dynamic and results-oriented employees.
The successful candidate will be flexible and accountable for quality and excellent service delivery aimed at maintaining clear and accurate records of guest bookings and room reservations and developing new strategies that organizations need.

Responsibilities

Welcome and greet guests.
Answer and direct incoming calls.
Inform customers of hotel rates and services.
Make and confirm reservations for customers.
Ensure the correct allocation of rooms.
Register and check in guests.
Confirm relevant customer information.
Check the customer’s payment method.
Hand over room keys and direct guests to their rooms.
Keep clear and accurate records of room reservations.
Calculate all guest bills, accurately view charges for rooms and house accounts
Listen to and respond to customer questions and requests in person and over the phone.
Liaise with necessary staff, including housekeeping and maintenance, to resolve any issues or complaints raised by guests.
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Manage conference room reservations and scheduling.
Close guest accounts and verify guests
Review accounts and charges with customers during checkout process
Process accurate payment for guest accounts
Notify housekeeping when rooms have been vacated and are ready to be cleaned
Monitor visitors to the wellness center
Enforce space rules and policies
Maintain a clean and orderly front desk and reception.

Terms

Applicants should possess B.Sc, OND, HND qualification in relevant fields
Must have completed NYSC
Minimum of 3 years of professional experience
Must be 25 years or older
Interested candidates must reside in Abuja – FCT.

Key skills and qualities:

Orientation towards customer service
Attention to detail and precision
Plan and organize
Ability to multi-task and prioritize
Professional appearance and attitude
Effective verbal and written communication skills
Ability to handle stress and remain calm under pressure
Conflict resolution skills
Decision-making and judgment skills
Team work
Flexible regarding working hours
Ability to respond appropriately to various customers and guests.

Click here to apply

Previous Is Google Assistant's Driving Mode a half-baked product?
Next XLRI Jamshedpur to Host Operations and Supply Chain Conclave on May 29