Letter: Transformation Summit speaker clarifies her point of view


It was a real honor to participate in the Modern Healthcare Transformation Summit as a keynote speaker. You had a great list of industry leaders committed to improving care, and it was rewarding to share ideas on how to accelerate lasting change.

While reading the June 7, 2022 print and online report on the event, I noticed that some of my remarks may have been inadvertently taken out of context. For example, in response to a question at the end of my talk, I shared with the audience that I believe healthcare organizations like healthcare systems have a huge advantage in that they have spent decades investing in building trust with their patients and communities. Trust between clinicians, doctors, nurses and pharmacists, on the one hand, and patients, consumers and members, on the other, is paramount to transforming healthcare.

The story reported that I said “patients generally trust [health systems]”, which I didn’t say. Many do; some don’t; but what I meant was not whether they do or not, but that health care holders like healthcare systems shouldn’t be obsessed with what new entrants can do to ‘disrupt’ them. On the contrary, they should leverage their leading position and experience – and partner with others like companies technologies – to expand and deepen their understanding, support and trust of patients and consumers to better serve them and their communities in the future.

Likewise, I appreciate your correcting a direct quote in your online version, and respectfully request that you post the same correction in your print version.

Thank you for the extremely important role you play as a leading publication in the health sector. I have always appreciated the leadership, relationship and support that Modern Healthcare has given me and so many others.

Phoebe Yang

Managing Director, Amazon Web Services, Healthcare

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