Skye Virtual Agent reduces front desk pressure and improves hotel guest experience


Tyme Global’s AI-powered virtual agent provides services to customers without human interaction.

Press release

August 9, 2022

NEW YORK, August 9, 2022 (Newswire.com) –
Tyme Global today announced the launch of its virtual agent, Skye, an addition to its menu of remote staffing services.

Skye uses artificial intelligence (AI) to understand conversational language and recognize intent. As a result, customers can naturally interact with Skye as if they were speaking with a human operator. Calls, texts and e-mails are answered immediately, with no waiting time.

Skye answers frequently asked questions and basic requests so that onsite staff can focus on in-person interactions. For example, if a caller needs check-in time, directions, or more towels, Skye can handle the requests easily, without going through the front desk. The system can add entries into ticketing systems such as housekeeping or maintenance dispatch to accommodate each request. Additionally, calls can be augmented by sending appropriate links to a customer’s cell phone, such as maps and directions or restaurant reservation portals. If a guest wishes to speak to a live person, Skye transfers the call to an in-house or off-site agent.

Equipped with a variety of voices and accents, Skye is customized to match the client’s brand. Additionally, each property can add as many localized items as it wishes. Like a concierge, Skye can provide information such as the nearest pharmacy (with a map), where to find a good slice of pizza, and how to get tickets to a show.

Tyme Global CEO, Ryan Levin, said, “With the hospitality industry experiencing a staff crisis, satisfying guests is more important than ever. One way to do this is to block frequently asked questions and basic requests from reaching reception. With Skye, customers are satisfied immediately. And hotels don’t have to worry about hiring more staff. It’s a win-win.”

Skye’s ability to bypass reception gives on-site teams the freedom to focus on in-person interactions and escalations. Rapid resolution of routine inquiries leads to higher customer satisfaction. Skye by Tyme Global helps solve the staffing problem at a fraction of the cost of recruiting, training and managing staff.

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Tyme Global offers over a decade of exceptional hospitality and sales service expertise through remote staffing solutions for voice, text and email. We remove the burden of onsite staff recruitment, onboarding and management by providing highly skilled offsite agents. Our offerings include PBX/Guest Services, Email Inbox/Data Services, Central Reservations and a virtual agent, Skye, to answer basic FAQs and inquiries. Our English-speaking and bilingual workforce is held to Forbes 5-star service standards. Fast, flexible and fully personalized, our teams use state-of-the-art technology to provide the highest quality customer service. For more information, visit tymeglobal.com.

Media Contact:

Sheena VanDeVanter, Director of Marketing

(512) 921-0264

svandevanter@tymeglobal.com

Source: TymeGlobal

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